Refund Policy

1. Scope

This Refund Policy governs the return of amounts paid for services provided by Swiftlet Labs Ltd ("Swiftlet Labs", "we", "us"). It is incorporated into and forms part of the Terms of Service, and terms defined there have the same meaning here.

2. New subscriptions

Your first charge in respect of any paid plan is refundable in full for 30 days from the date of that charge. This applies equally to monthly and annual plans.

You are not required to give a reason for the request.

3. Renewals

Paid plans renew automatically. We will give notice before an annual renewal so that it does not come as a surprise.

Where a renewal charge is nonetheless unintended, tell us within 30 days of the charge and we will refund it.

Cancellation prevents the next renewal. It does not terminate the period for which you have already paid, and your service continues until that period expires.

4. Cancellation

You may cancel a paid plan at any time, and we will provide the means to do so within the service itself. Cancelling requires no correspondence with us and no explanation.

Where a service has no self-service cancellation, write to legal@swiftletlabs.com from the address held for the account and we will action it.

5. Interruptions to service

Where a service for which you pay is unavailable for a sustained period, write to us and we will credit the affected time.

We do not offer a service level agreement, and Section 9 of the Terms of Service states that the services are provided as available. This section is a commercial commitment rather than a warranty, and a credit under it is not an admission of liability.

6. What is not refundable

The following are not refundable:

• Charges more than 30 days old, except where this policy or the law provides otherwise
• Amounts paid in respect of an account terminated for breach of the Terms of Service or the Acceptable Use Policy
• Amounts we have paid to a third party on your behalf and cannot recover, including domain registration fees, which are governed by the registry's own terms
• Fees for a service substantially used across a full billing period, where the request is plainly retrospective

7. Chargebacks

If a charge appears wrong to you, contact us before raising a dispute with your bank or card issuer. We will almost always resolve it faster than the dispute process will.

Where a chargeback is raised, we may suspend the account until the dispute is resolved. Where a chargeback is raised in respect of a charge that was properly due, we may recover the amount and any associated fee.

8. Your statutory rights

Nothing in this policy reduces any right you have by law. Where the law applicable to you provides cancellation, cooling-off, or refund rights more generous than this policy, those rights apply.

9. How to request a refund

Write to legal@swiftletlabs.com from the address held for the account, identifying the charge concerned.

We aim to respond within two business days. Approved refunds are returned to the original payment method, in the original currency, and are ordinarily processed within 10 business days. How quickly the amount appears then depends on your bank.

10. Changes to this policy

We may amend this policy in accordance with Section 13 of the Terms of Service. The version in effect at the time of a charge governs that charge.